We require a 24 hour notice for all cancellations, rescheduled appointments are case by case basis.
Our Pricing is based on average length and thickness of hair. Excessively long or thick hair may require an additional charge. Our stylists will inform you of any additional charges before services begin
In order to best accommodate the needs of all our clients, we reserve the right to request that you reschedule your appointment for a later date if you are more than 15 minutes late.
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account.
1. Product exchanges will only be for equally priced product or less.If there is a price differences the client will either hold a credit or be charged the difference plus tax.
2. Damaged Items, Sale Items or Discontinued Items CANNOT be returned.
3. There are NO refunds or exchanges on ANY tools (i.e. flat iron, blow-dryer, etc) sold. All warranties are provided through the manufacturers.
4. Items purchased as a set can only be returned as a complete sets.
5. Products will not be accepted 15 days after date of purchase or if the product contains less than 90% of the original amount.
* PRODUCT DISCLAIMER: Our professional products cannot be exchanged past 15 days of purchase. In order to exchange a used product, there must be at least 90% of product remaining.